1. Eligibility for Returns

1.1 Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer support within 7 days of receiving your order. We will guide you through the return process.

1.2 Incorrect Product Received

In the rare event that you receive the wrong product, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you, and the incorrect item will be collected.

1.3 Change of Mind

If you have a change of mind regarding your purchase, we offer a return period of 14 days from the date of delivery. In such cases, the product must be in its original condition, and the customer is responsible for return shipping costs.

2. Return Process

2.1 Authorization

To initiate a return, contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

2.2 Packaging

Please ensure that the returned product is securely packaged, and the RMA number is clearly marked on the packaging.

2.3 Inspection

Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the product is found to be in acceptable condition, we will proceed with the refund or replacement.

3. Refund and Replacement

3.1 Refund

If eligible, we will process a refund within 7–10 business days from the date of receiving the returned product. The refund will be issued to the original payment method.

3.2 Replacement

For eligible replacements, we will dispatch the correct product within 2 business days of receiving the returned item.

4. Exclusions

• Products damaged due to customer mishandling or negligence.
• Products with missing accessories or original packaging.
• Changes of mind beyond the 14-day return period.

5. Extended Warranty

For products covered under our extended warranty program, refer to the warranty terms and conditions for information on repairs, replacements, or refunds.

6. Contact Information

7. Note

RefurbishedKart reserves the right to update or modify the refund and return policy at any time.
Customers are advised to check the policy periodically for any changes.

Thank you for choosing www.RefurbishedKart.com We value your trust and are committed to providing an excellent shopping experience.