Privacy Policy

Last updated: June 2025

1. Introduction

This Privacy Policy describes how MMT Global Recycling Pvt. Ltd. ("we", "us", or "RefurbishedKart") collects, uses, and protects your personal information when you visit or make a purchase from www.refurbishedkart.com. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect the following information:

a) Information you provide directly

• Full name
• Email address
• Phone number
• Delivery address
• GST number (optional, for business invoices)
• WhatsApp opt-in preference

b) Payment information

Payments are processed securely by Razorpay. We do not store your card details, UPI IDs, or banking information on our servers.

c) Automatically collected information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How we use your information

We use your information to:

• ✓Process and fulfill your orders.
• ✓Send order confirmations, shipping updates, and invoices.
• ✓Send warranty and return related communications.
• ✓Provide customer support.
• ✓Send promotional offers and updates via email and WhatsApp (only if you have opted in).
• ✓Improve our website and services using analytics data.
• ✓Comply with legal obligations.
• ✓Prevent fraud and ensure security.

4. Sharing your information

We share your information only with:

a) Courier Partners

Your name, phone number, and delivery address are shared with our courier partners (Delhivery, BlueDart, DTDC, and similar) solely for the purpose of delivering your order.

b) Payment Processor

Your payment information is processed by Razorpay. Please refer to Razorpay's Privacy Policy for details on how they handle your data.

c) Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data about your visit. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies

We use cookies to:

• Keep you logged in.
• Remember your cart items.
• Analyze website traffic via Google Analytics.
• Improve your browsing experience.

You can disable cookies in your browser settings. Note that disabling cookies may affect the functionality of our website (e.g. cart and login may not work properly).

6. Marketing communications

If you have opted in to receive marketing communications, we may contact you via email and WhatsApp. You can opt out at any time by:

• Clicking “Unsubscribe” in any marketing email.
• Sending "STOP" on WhatsApp to +91 8448296273.
• Emailing us at info@refurbishedkart.com.

7. Data retention

We retain your personal information for:

• Active accounts: as long as your account is active.
• Order data: 7 years (required for GST and accounting compliance).
• Marketing data: until you opt out.

8. Data security

We implement appropriate technical and organizational measures to protect your personal information, including:

• ✓SSL encryption on all pages.
• ✓Secure payment processing via Razorpay.
• ✓Limited access to personal data within our team.
• ✓Regular security reviews.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Your rights

You have the right to:

• ✓Access the personal data we hold about you.
• ✓Request correction of inaccurate data.
• ✓Request deletion of your data (subject to legal retention requirements).
• ✓Opt out of marketing communications.
• ✓Withdraw consent at any time.

To exercise any of these rights, contact us at info@refurbishedkart.com.

10. Children's privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page.
• Updating the “Last updated” date.
• Sending an email notification for major changes.

We encourage you to review this policy periodically.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days.