Shipping Policy

At RefurbishedKart, we strive to ensure that your shopping experience is seamless and satisfying. We understand the importance of timely and secure delivery, so we've partnered with reliable shipping providers to bring you the best service possible. Here’s everything you need to know about our shipping process:

Processing Time:

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

• Standard Shipping (5-7 business days): Free for all orders across India.
• Express Shipping (2-3 business days): ₹199 flat rate for all orders.

Note: Delivery times are estimates and may vary depending on your location and external factors beyond our control.

Shipping Partners

We have partnered with leading courier services like Blue Dart, DTDC, and FedEx to ensure your package is delivered safely and on time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your delivery on the courier’s website.

International Shipping

Currently, RefurbishedKart only ships within India. We are working on expanding our reach to international destinations in the future. Stay tuned for updates!

Shipping Restrictions

• Orders cannot be shipped to P.O. Box addresses.
• Certain remote areas may require additional delivery time.

Shipping Insurance

All orders are insured during transit. If you receive your order and find it damaged, please contact us immediately at info@refurbishedkart.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.

Lost or Stolen Packages

RefurbishedKart is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.

Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at info@refurbishedkart.com or call us at +91 9810687897. We are available Monday through Friday, 9 AM - 6 PM IST.

Thank you for choosing RefurbishedKart for your refurbished tech needs. We look forward to serving you!

Refund and Return Policy

At RefurbishedKart, we strive to provide our customers with high-quality refurbished electronics. Our Refund and Return Policy is designed to ensure a seamless and fair experience for all our valued customers. Please read the following carefully to understand our policies:

1. Eligibility for Returns

1.1 Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer support within 7 days of receiving your order. We will guide you through the return process.

1.2 Incorrect Product Received

In the rare event that you receive the wrong product, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you, and the incorrect item will be collected.

1.3 Change of Mind

If you have a change of mind regarding your purchase, we offer a return period of 14 days from the date of delivery. In such cases, the product must be in its original condition, and the customer is responsible for return shipping costs.

2. Return Process

2.1 Authorization

To initiate a return, contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

2.2 Packaging

Please ensure that the returned product is securely packaged, and the RMA number is clearly marked on the packaging.

2.3 Inspection

Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the product is found to be in acceptable condition, we will proceed with the refund or replacement.

3. Refund and Replacement

3.1 Refund

If eligible, we will process a refund within 7-10 business days from the date of receiving the returned product. The refund will be issued to the original payment method.

3.2 Replacement

For eligible replacements, we will dispatch the correct product within 2 business days of receiving the returned item.

4. Exclusions

Our refund and return policy does not cover the following:

• Products damaged due to customer mishandling or negligence.
• Products with missing accessories or original packaging.
• Changes of mind beyond the 14-day return period.

5. Extended Warranty

For products covered under our extended warranty program, refer to the warranty terms and conditions for information on repairs, replacements, or refunds.

6. Contact Information

For any queries or to initiate a return, please contact our customer support:

Email: info@refurbishedkart.com

Phone: +91 9810687897

7. Note

RefurbishedKart reserves the right to update or modify the refund and return policy at any time. Customers are advised to check the policy periodically for any changes.

Thank you for choosing RefurbishedKart. We value your trust and are committed to providing an excellent shopping experience.